Describe the whole family in the first request
Start with the total number of travellers, including adults, children and infants. Include the ages of children for the intended travel dates. If your family is travelling on different days or returning to different cities, explain that at the start so the team can discuss how the booking should be arranged.
Names and travel documents are checked during the booking process. You do not need to put passport numbers in the initial Flight.lk enquiry form. Begin with the information needed to discuss suitable flights and contact you with options.
Compare practical journeys, not just prices
For a family, a very early start, a long airport transfer or an overnight connection can affect the whole trip. Tell the team which departure and arrival times would work best and whether an overnight stop is acceptable. A useful quote should let you compare the complete journey.
State how much checked baggage you expect to take. Mention pushchairs, child seats or other equipment you would like to bring so the applicable airline rules can be checked. Do not assume that an item or allowance is included simply because it was included on a previous family trip.
Questions to ask before confirming
- Does the quoted total include every adult, child and infant?
- What baggage is included for each traveller?
- What are the seat selection arrangements and any additional costs?
- How many changes are involved and what does each connection require?
- Can assistance or other requests be arranged for the proposed itinerary?
- What happens if our travel dates need to change?
Help the team understand your priorities
If sitting together, avoiding a late arrival or reducing waiting time matters more than the lowest fare, say so. The team can explain the available choices and any extra costs. Special arrangements and seating should be confirmed for the actual booking rather than treated as guaranteed from the enquiry alone.
Once you receive an option, review the dates, airports, included services and conditions for the whole family. Keep the itinerary and booking contact details together so everyone travelling knows the plan.
Questions, answered.
Should infants be included in the traveller count?
Yes. Include everyone travelling and add children’s and infants’ ages in the enquiry.
Can I ask about pushchairs and child equipment?
Yes. Describe what you need to take so the travel team can check the rules for the proposed airline and ticket.
Can you guarantee seats together from the enquiry?
No seating arrangement is guaranteed by the enquiry itself. Ask the team to explain and confirm the seating options before booking.